Privacy

Plain words, no tricks. Last updated 3 November 2026.

What Ember keeps

• Your Google login's email and an account id (to know it's you).
• Everything you and Ember say to each other.
• What Ember remembers about you, each with the words you said it came from.
• Your experiments, work sessions and how they went.
• How many times Ember thought each day, and how many free messages you used (for costs and the free limit).
• If you have Ember Plus: your plan's status and Stripe's ids for it (no card details).
• Feedback you send from the Ember tab → Send feedback: what you wrote, with your email (so we can answer), your level, whether you have Plus, and your browser's name (to understand a problem).

Where it's kept

In the EU: Ember's server runs at Render in Frankfurt, Germany, and its database is at Supabase in Dublin, Ireland.

Who else sees it

To think, Ember sends what it remembers about you and your recent conversation to Anthropic's Claude API (its mind). Anthropic doesn't use API data to train its models by default; this processing may happen in the United States. Payments for Ember Plus are handled by Stripe: you pay on Stripe's own page, and Ember never sees your card details. If you turn on notifications, Ember keeps your device's notification address, and each check-up goes, encrypted so only your device can read it, through your phone's or browser's notification service (Apple, Google or Mozilla). Nobody else gets your data. It is never sold, never shared for advertising, and Ember shows no ads.

Your control

• See and correct everything Ember remembers: "What it knows".
• Download all your data as a file, any time: the Ember tab → Download my data.
• Delete everything, your Ember and your account, any time: the Ember tab → Delete my Ember. It's gone for good, within seconds, and any Ember Plus subscription is cancelled with it.
• Cancel Ember Plus any time: the Ember tab → Manage Ember Plus.

What Ember is not

Ember is not a therapist, a doctor or a crisis service. If you're having a hard time or thinking about hurting yourself, please reach out to people who can help right now: in the US, call or text 988 (free, day and night); in the UK and Ireland, call Samaritans on 116 123; anywhere else, findahelpline.com lists free helplines in your country. In an emergency, call your local emergency number (911 in the US, 112 in Europe).

Age

Ember is for people aged 16 and over.

Questions

Ember is made by Szilard Szurap. The terms and conditions cover Ember Plus, cancelling and refunds. For anything about your data, write to support@yourember.app.